Return & Refund Policy

Last Updated: October 2025

At Foxfoxgo, we want every customer to feel confident, protected, and fully satisfied when shopping for t-shirts, hoodies, or any apparel through our website. This Return & Refund Policy explains how returns, refunds, and exchanges are handled. It aligns with our Shipping Policy and offers clear, customer-friendly terms without hidden fees, unnecessary complications, or unexpected conditions.

This policy applies to all purchases made on foxfoxgo.com.

1. Our Commitment to a Fair Return Experience

We believe returning an item should be simple, transparent, and stress-free. If your item did not fit, did not meet expectations, or you simply changed your mind, eligible items may be returned within 60 days of delivery — no questions asked.

• You have a full 60-day return window starting the day the carrier marks your package as delivered.
• No return fees apply — no restocking, processing, or label fees.
• Refunds are issued within 12 days after your return is approved.
• You may return eligible items whether they are defective or not.
• If the product is defective, damaged, or incorrect, return shipping is fully covered by Foxfoxgo.
• If the return is based on preference (size, color, style), shipping the item back is the customer’s responsibility; Foxfoxgo still charges zero fees.

2. Return Eligibility

To qualify for a return, items must meet the following requirements:

Eligible Items

• Unworn clothing
• Unwashed garments
• Items free of odor, makeup stains, deodorant marks, or pet hair
• Items in resellable condition
• Items with original tags/labels (if applicable)
• Items returned within the 60-day return window
• Items accompanied by the order number or proof of purchase

Ineligible Items

• Items returned after the 60-day window
• Items damaged due to misuse or improper care
• Items missing essential components (e.g., intentionally removed tags)
• Items heavily worn or altered by the customer
• Items returned with strong odors (smoke, perfume, sweat, etc.)

Defective or Incorrect Items

If your order arrives with a manufacturing defect, visible shipping damage, or the wrong size/color/item, you qualify for a 100% free return, including a prepaid return label.

3. Return Window (60 Days)

Foxfoxgo provides a generous 60-day return period, giving you ample time to try on your clothing, evaluate the material, and ensure it meets your expectations. The 60-day window begins on the date your package is marked as Delivered by the carrier. Any item shipped back after 60 days may be denied.

4. How to Start a Return

To initiate a return, please follow these steps:

1. Email Our Support Team:
   support@foxfoxgo.com
2. Include your full name, order number, reason for return (optional), and photos or a short video if the item is defective or incorrect.
3. We will respond within 24–48 hours with return instructions, the return address, and a prepaid label if you qualify for free return shipping.
4. Ship the item using our prepaid label (for defective/incorrect returns) or your preferred carrier (for preference returns).

Inspection Time: After your package arrives at our facility, inspection is completed within 72 hours. You will receive an email confirming approval or denial.

5. Return Shipping Costs

To keep our policy simple and transparent:

Foxfoxgo never charges: restocking fees, processing fees, label fees, or refund penalties.

6. Refund Process (12 Days)

Once your return is inspected and approved, your refund will be processed promptly.

• Refunds are issued within 12 days of approval.
• Your bank or card issuer may take an additional 3–5 business days to post the funds.
• Refunds are issued to the original payment method, unless you request store credit.
• We refund: 100% of the item price, 100% of original shipping cost (if return is due to our error or a defective item), and 100% of applicable tax.
• We never deduct restocking, administrative, or label fees.

7. Exchanges

Foxfoxgo does not offer direct, item-for-item exchanges because exchanges can delay fulfillment and complicate inventory tracking. To exchange, please return the original item for a refund and place a new order for the desired size or style.

8. Defective, Damaged & Incorrect Item Policy

If your order arrives defective, damaged, or incorrect:

1. Contact us within 7 days of delivery.
2. Provide photos or a short video of the issue.
3. We will approve the return and provide a prepaid label.

You may choose: a full refund, a replacement item, or store credit. Replacements ship within 0–1 days, matching our standard handling times.

9. Items Lost in Transit

If a return package is lost:

• If you used our prepaid label, we will handle carrier claims.
• If you used your own carrier, you must file the claim directly with that carrier.
• We will still attempt to assist and work toward a fair resolution.

10. Non-Returnable Circumstances

We may deny returns if:

• The return is received after 60 days
• The item is worn, excessively used, or damaged by the customer
• The item has stains, odors, tears, or missing components
• We detect fraudulent or abusive return behavior

11. Policy Alignment With Shipping Policy

This Return & Refund Policy aligns fully with our Shipping Policy:

12. Customer Support

For questions or help with returns, email our support team:

support@foxfoxgo.com

Hours: Monday–Saturday, 8:00 AM – 7:00 PM (EST)

13. Policy Updates

Foxfoxgo may update this Return & Refund Policy to reflect improvements in customer experience or legal/operational requirements. Any changes will be posted here with the revised “Last Updated” date.

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